It is good for a business owner to consider whether they will need a complete business system that has physical phones or they can opt for a virtual system that uses mobile devices. The business owner also needs to determine what kind of service they want. There is the traditional landline telephone service that is offered by the local or regional company and a Voice over Internet Protocol that is run on the Internet and is offered by many providers. When choosing a VoIP system the business owner has to decide whether they would like to house it internally on the company premises or they would rather the provider host it on the cloud.
Virtual phone systems phone systems operate by connecting a business phone to distant workers using their mobile phone or home phones. They have an intricate call forwarding system where calls are transferred to each employee’s phone when a client calls the main business number. These phones also have various features like automated receptionists, call forwarding, voicemail, online faxing and even call screening.
The beauty about these phone systems is that they enable the employee to work from any place but still maintain company phone etiquette and handle company businesses no matter where they are. These phone systems have an assortment of benefits that employee can leverage on to conduct company business that are not available in the traditional phone systems. The downside of this system is double charging since they have to be processed through the mobile system carrier or the landline provider. However, they are still the best choice for businesses that have a lot of staff working remotely or in a sole-proprietor business.
The second type of phone system is the normal landline that is hosted by a phone company. The other term used to refer to traditional phone systems is public switched telephone networks (PSTNs) and they have been designed to run on a wiring system. In order for one to use a land line they need an PBX-hardware on the business premises which is used to create extensions and enables other phone features like call directories and call transfers. These days there are hybrid systems that have both the traditional phone line but can still connect to the data network of the business which is then used to connect to each phone. Traditional phone systems have been there for the longest time possible thus they have been tried and tested and they are still cheaper compared to VoIP systems.